SalesForce CRM Training

SalesForce Training

salesforce crm training and certification

Salesforce offers immense scope in Kerala as businesses increasingly adopt cloud-based CRM solutions to streamline operations and enhance customer relationships. With its booming IT sector and a growing number of startups, Kerala is witnessing a rising demand for Salesforce professionals. Industries like tourism, retail, education, and healthcare are leveraging Salesforce for data-driven decision-making and personalized services. Skilled Salesforce administrators, developers, and consultants are sought after by local companies and global firms operating in the state. Salesforce’s flexibility, scalability, and integration capabilities make it a preferred choice, creating ample opportunities for those trained in this cutting-edge platform

Learn Salesforce from Industry Experts

Unlock your career potential with our Salesforce Training Program, designed to transform beginners into Salesforce experts. Our comprehensive course, led by industry professionals, covers everything from the basics to advanced-level concepts.

Why Choose Us?

  • Practical Training: Gain hands-on experience with live projects.
  • Internship Opportunities: Work on real-time projects to enhance your skills.
  • Live Classes: Interactive sessions for both batches and individual learners.
  • Flexible Learning: Choose between batch training or personalized one-on-one sessions.
  • Free Trial Class: Experience our teaching methodology before you join.

What You Will Learn

Basic Level:

  • Introduction to Salesforce and CRM Concepts
  • Salesforce Platform Overview
  • Navigating Salesforce: User Interface & Setup
  • Data Modeling: Objects, Fields, and Relationships
  • Basic Process Automation: Workflows and Approvals

Intermediate Level:

  • Advanced Data Management: Import, Export & Validation
  • Security and Access Management: Profiles, Roles, and Sharing Rules
  • Lightning App Builder and Visualforce Basics
  • Reports and Dashboards: Creating and Customizing
  • Process Builder and Flows

Advanced Level:

  • Apex Programming: Triggers, Classes, and SOQL
  • Visualforce Development
  • Lightning Web Components (LWC)
  • Integration with External Systems (APIs and Middleware)
  • Deployment and Release Management
  • Advanced Automation and Analytics

Program Highlights:

  • Expert Trainers with Real-World Experience
  • Industry-Recognized Certification Assistance
  • Career Guidance and Placement Support
  • Access to Recorded Sessions for Revision

Take the first step towards mastering Salesforce! Attend a free trial class and explore how we can empower your Salesforce journey.

Enroll Today and Begin Your Salesforce Adventure!

Syllabus


1. Introduction to Salesforce CRM

  • Overview of CRM and its importance in businesses
  • Introduction to Salesforce ecosystem
    • Sales Cloud
    • Service Cloud
    • Marketing Cloud
    • Commerce Cloud
  • Editions and Licensing in Salesforce
  • Key Terminologies in Salesforce

2. Salesforce Basics and Navigation

  • Understanding the Salesforce user interface (UI)
  • Salesforce Apps and AppExchange
  • Tabs, Objects, Records, and Fields
  • Setup and Configuration: Basics
  • Creating and managing list views

3. Salesforce Data Model and Management

  • Data Models: Standard vs. Custom Objects
  • Fields: Standard and Custom Fields
  • Relationships in Salesforce:
    • Master-Detail Relationship
    • Lookup Relationship
    • Many-to-Many Relationship
  • Data Import and Export
    • Data Loader
    • Import Wizard
  • Data Validation and Rules
    • Validation Rules
    • Required Fields

4. Salesforce Security and Access

  • User Management
    • Creating and managing users
    • Profiles and Permission Sets
  • Role Hierarchies
  • Organization-Wide Defaults (OWD)
  • Sharing Rules and Manual Sharing
  • Field-Level Security
  • Login IP Ranges and Session Settings

5. Business Process Automation

  • Workflow Rules
  • Process Builder
  • Approval Processes
  • Email Alerts and Templates
  • Escalation and Assignment Rules

6. Salesforce Lightning Experience

  • Overview of Salesforce Lightning
  • Transition from Classic to Lightning
  • Lightning App Builder
    • Creating and customizing pages
    • Components and utilities
  • Lightning Flow (Flow Builder)
    • Types of Flows
    • Flow vs. Process Builder

7. Reports and Dashboards

  • Creating and customizing Reports
    • Tabular, Summary, Matrix, and Joined Reports
  • Report Filters and Formulas
  • Dashboards:
    • Dashboard Components
    • Dynamic Dashboards
  • Scheduling and Exporting Reports

8. Sales and Service Cloud

Sales Cloud:

  • Lead Management
    • Lead Conversion Process
  • Opportunity Management
    • Stages, Forecasting, and Pipeline
  • Products, Price Books, and Quotes

Service Cloud:

  • Case Management
    • Creating and resolving cases
    • Case Assignment Rules
  • Knowledge Base Management
  • Entitlements and Milestones
  • Service Console

9. Integration and AppExchange

  • Introduction to Salesforce Integrations
    • REST and SOAP APIs
    • Integration with third-party tools (e.g., Outlook, Gmail, Slack)
  • Introduction to AppExchange
    • Installing and managing apps
    • Popular AppExchange tools

10. Salesforce Development Basics

  • Overview of Salesforce Development
  • Introduction to Apex
    • Apex Triggers
    • Apex Classes
  • Visualforce Basics
  • Introduction to Lightning Web Components (LWCs)

11. Salesforce Deployment and Sandbox Management

  • Types of Sandboxes
  • Change Sets
  • Deployment Best Practices
  • Version Control with Git and other tools

12. Industry-Specific Use Cases

  • Salesforce for Retail
  • Salesforce for Healthcare
  • Salesforce for Financial Services

13. Certification Guidance

  • Overview of Salesforce Certifications
    • Salesforce Administrator
    • Salesforce Platform App Builder
    • Salesforce Developer
    • Salesforce Architect
  • Exam Tips and Preparation

14. Advanced Topics (Optional)

  • Salesforce Einstein (AI features)
  • Salesforce Marketing Cloud Overview
  • Advanced Security (Shield)
  • Advanced Analytics (Tableau CRM)

This syllabus can be tailored to different levels (beginner, intermediate, advanced) and focuses depending on the role (Administrator, Developer, Consultant). Let me know if you'd like to refine it further for a specific audience or purpose.



Meet a Few of our Industry Experts in Kochi 🚀 Your Pathway to IT Career

Contact Name: Sonu

Mobile: +91 91884 77559
Location: Kochi
Qualification & Skills: BE, Python Data Science AI ML Java APIs Data Analysis Data Pipelines MLOps   more..

Contact Name: Mamta

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: Bachelor's degree in Computer Science Enginnering, I have good communication skills I can speak and write in English I have knowledge of C language Linux SQL Python Powerbi AWS etc I had also work in php  more..

Contact Name: Debasish

Mobile: +91 94975 90866
Location: Kochi
Qualification & Skills: MCA, Python - 2years Django - 1year MySQL - 2years HTML - 2years CSS - 2years REST API - 1 year   more..

Contact Name: Dhilip

Mobile: +91 94975 90866
Location: Kochi
Qualification & Skills: MCA, As an experienced Android developer for 2 years I have proficiency in Kotlin and Java knowledge in Android Studio and knowledge in industry popular architectural frameworks in my experience of  more..

Contact Name: SRUTHY

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: MCA, Java HTML5 Bootstrap CSS Wordpress Microsoft Word Microsoft Excel Undertaking Software Testing course at Luminartechnolabs Worked as junior php developer at Essence Computing Worked as Social Media Executive and Wordpress  more..

Contact Name: Shivam

Mobile: +91 91884 77559
Location: Kochi
Qualification & Skills: Bachelors degree, DevOps AWS and Azure Cloud Kubernetes docker Helm Jenkins CICD Linux Python Shell scripting Azure DevOps Terraform Grafan prometheus sonarcloud   more..

Contact Name: Neeraj

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: BE, Software Devops Slaesforce Microsoft 365 Java J2EE Oracle SOA  more..

Contact Name: Sai

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: btech, I have hands-on experience in C Java Python SQL and HTML I have built multiple projects using Java for OOP concepts Python for data handling and automation SQL for database  more..

Contact Name: Keerthana

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: BE, 2 years of industry experience in java springboot microservices and web development Java Development: Designed developed and maintained scalable Java-based applications with Spring Boot delivering high-performance and reliable solutions Microservices  more..

Contact Name: Shaikh

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: BSC computer science, PROFESSIONAL EXPERIENCE Software Developer - Edgerock Software Solutions Pvt Ltd (Oct 2023 - Present) •Power Platform: (Model driven Apps Canvas Apps) Dataverse Power Automate Power FX • Dynamics 365 CE:  more..

Contact Name: Ajay

Mobile: +91 91884 77559
Location: Kochi
Qualification & Skills: B.Tech, Asp net MVC AJAX Asp net MVC JWT MySql JavaScript HTML Css  more..

Contact Name: Rishi

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: BCA, My name is Rishi Dutt Sharma a passionate and experienced NET developer with over 3 5 years of professional experience in building robust scalable and efficient web applications My expertise  more..

Contact Name: Raju

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: mca, Android Flutter kotlin java  more..

Contact Name: Garima

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: BCA, Proficient in Python HTML5 CSS JavaScript and basic SQL Hands-on experience in building small-scale web projects using Django including user authentication systems with JWT and Google OAuth Familiar with Git  more..

Contact Name: Mohamed

Mobile: +91 94975 90866
Location: Kochi
Qualification & Skills: 12th, Python designer leadership communication  more..

Contact Name: Akash

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: BCA, Flutter dart firebase git bloc management rest APIs postman tool debugging  more..

Contact Name: Sumit

Mobile: +91 91884 77559
Location: Kochi
Qualification & Skills: Btech, Web Security Cloud (AWS Azure) Python Scripts Red Team Intern SOC Bug Bounty Projects  more..

Contact Name: Shivam

Mobile: +91 91884 77559
Location: Kochi
Qualification & Skills: Bachelor of Science in computer science, I am writing to express my interest in the Java developer at your esteemed organisation With nearly 1year of experience as a Software Developer engineer at RAILWORLD India private limited  more..

Contact Name: Ankita

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: mtech, WebDriver Interface: Demonstrate proficiency in using WebDriver methods for navigation element manipulation and browser interactions Locator Strategies: Highlight expertise in locating elements using various strategies (ID name XPath CSS selectors  more..

Contact Name: Viraj

Mobile: +91 94975 90866
Location: Kochi
Qualification & Skills: MCA, Holding 5 years of experience as a Native Android Developer   more..

Contact Name: Madhuravani

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: MCA, I have Teaching experience On Page SEO Off page SEO Social Media Marketing Google Adwords Youtube Marketing Wordpress Canva Seo Tools AI Tools  more..

Contact Name: Saqlen

Mobile: +91 91884 77559
Location: Kochi
Qualification & Skills: Diploma in computer engineering, Hello there my expertise in Wordpress developer with the different builder like elementor divi etc and also i am able to create woo commerce website   more..

Contact Name: Gourab

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: Graduate, Unity c# Level Design Hyper casual Games Multiplayer & AR Development  more..

Contact Name: Liya

Mobile: +91 91884 77559
Location: Kochi
Qualification & Skills: M.Sc, Data Science ML & AI Faculty with hands-on expertise in Python (NumPy Pandas scikit-learn) deep learning (TensorFlow Keras PyTorch OpenCV) and ML techniques like regression classification clustering and ensemble methods  more..

Contact Name: Ayas

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: MCA, SharePoint Online SPFx (React) Power Automate Power Apps REST API PnP JS Azure Services SQL SharePoint Designer Microsoft Power Platform with 2 years and 9 months of hands-on experience in  more..

Contact Name: Deepak

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: BTech/ B.E Electrical Engineer, VMware Administrator Azure Cloud AWS Cloud VPN Firewall Load Balancer  more..

Contact Name: Sukhveer

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: b.tech(cse), Shopify Liquid HTML CSS PHP jQuery React Theme & App shopify  more..

Contact Name: Rama

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: B tech undergraduate, Skills: Languages: C++ Python SQL R Technologies: Data Structures & Algorithms Reinforcement Learning Deep Learning Generative AI Operating Systems Object-Oriented Programming Tools: TensorFlow PyTorch TensorBoard TensorFlow Serving Keras LLMs Scikit-learn  more..

Contact Name: Anju

Mobile: +91 83010 10866
Location: Kochi
Qualification & Skills: MCA, 4 Years of experience in Odoo Development   more..

Contact Name: Lalit

Mobile: +91 98474 90866
Location: Kochi
Qualification & Skills: BTech, Wix Developer Wix Designer Wix Expert  more..